FREQUENTLY ASKED QUESTIONS
Do’s:
- Everything included in a regular clean +
- Baseboards
- Light switches & Door handles
- Detailed Dusting
- Back Splashes and Faucet Fixtures are polished
- Light organization of all rooms (for detailed organization select add on)
- Extra hour included for high detail areas
Don’ts:
- All Extras are not included (must be selected for an additional cost)
A deep clean is recommended for all first time cleaning by KM Cleaning. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a regular cleaning.
Our hours of operation are:
Monday – Friday: 8am-9pm
Weekend Hours
(Urgent Cleaning only, extra fee applies) Please call for more info
Saturday: 9am-6pm
Sunday: 9am-5pm
We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.
Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule or send a different cleaner.
In some instances “Harsh” chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean.
Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Specialist.
We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.
No, our rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.
When you book online be sure to select the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.
Areas that are often left cluttered will have the added time for proper organization. Some areas that are often left unorganized are pantry’s, bedroom closets, bathroom counters, entryways, kitchen counters, etc.
Do’s:
- Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
- All exterior surfaces in all rooms
- Floors are mopped and vacuumed
- Bathroom (complete toilet clean, shower, handles, tub, drain)
- Bedroom shelving, nightstands, bed frames, tidy up bed)
- All window sills
Don’ts:
- All Extras are not included (must be selected for an additional cost)
- The extra time included in deep cleans allows for more detailed work in the above-mentioned Do’s.
When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.
If you cancel before 48 hours you won’t be charge at all
If you cancel within 48 hours of your booking, the full amount will be charged and you may keep your booking for futur credit.
If you cancel within 24 hours, the full amount will be charged with no futur credit.
Yes, we do work on week ends for urgent Cleaning. Fee does apply
We do not. Our insurance only covers our cleaners inside your home.
You do not! However if it’s your first time signing up for a KM cleaning, initial introductions always help develop the personable relationship with your home specialist.
Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.
This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.
All our specialist must do a walkaround with customer after each job, to make sure everything is well done and customer is satisfied. This will avoid us coming back.We recommend that you take your time when doing this walkaround.
We do understand that it’s not always the case and customer might not be available. If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled visit must be made within 2 business days of the original appointment.
An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with.
We’ve simplified the industry standard for booking cleaning services by removing the standard home walk through and any implementation of square footage into our rates. Be selecting 1 of 3 options we can ensure their will be enough time to clean your home.
To get the most out of your scheduled cleaning evaluate the current condition of your home with honesty. This will determine if your home is cleaned in one passthrough and avoids any need for rescheduling a second cleaning at cost.”